Yes, every dermatologist working with Acne Clinics Australia is a board-certified dermatologist. Our team comprises experienced professionals who meet the highest standards of dermatological care and are all Fellows of the Australian College of Dermatology.

Absolutely. Before your telehealth phone consultation, your assigned dermatologist will thoroughly review your patient profile. This ensures they are fully prepared to discuss your skin condition, treatment history, and any concerns you might have during the consultation.

Yes, every patient is required to have a telehealth phone consultation with their dermatologist. This critical step allows us to provide personalised care and tailor treatment plans to each patient’s specific needs.

At this point in time, we do not offer video consultations. All our telehealth consultations are conducted via phone calls to ensure privacy, convenience, and ease of access for all our patients across Australia.

Our initial consults are priced at $209. This includes a comprehensive online evaluation of your profile by one of our board-certified dermatologists, followed by a telehealth phone consultation, where you’ll receive a personalised treatment plan.

At this point in time, no Medicare rebates are available for our online services, and all consultations are charged as private fees.

We understand that plans can change. If you need to cancel, we ask for at least 48 hours’ notice. This helps us manage our schedule and assist other patients effectively. Cancellations made less than 48 hours before your appointment may incur the consultation fee.

Yes, you can reschedule your appointment up to 48 hours in advance. For appointments within 48 hours, you will need to cancel and rebook.

After completing your initial screening and virtual profile, you’ll be guided to book your telehealth consultation. During your consultation, our dermatologists will review your acne history, assess your skin condition, and discuss your treatment options. This is also an opportunity for you to ask any questions and express any concerns you might have. Based on this discussion, we can prescribe effective treatments tailored to your condition, all from the comfort of your home.

We aim to offer flexible scheduling, with appointments typically available within 24-48 hours after completing your online screening.

All ACA consultations are conducted via telehealth, allowing you to access our dermatologists’ expertise from anywhere in Australia, conveniently on your smartphone or computer.

No referral is needed to use ACA’s services. Our online screening process determines your eligibility for our telehealth dermatology services, making access to acne treatment easier and faster. While no referral is needed, we encourage any patients with referrals to upload their documentation via the patient portal.

To rebook, simply visit our website and choose a new appointment time that suits your schedule.

Follow-up consultations allow our dermatologists to monitor your progress, adjust your treatment plan if necessary, follow up on any ordered tests, and renew prescriptions. These are crucial for ensuring the effectiveness of your treatment and adapting to any changes in your skin condition.

Consultations are available to individuals 16 years and older. For minors interested in acne treatment, we recommend consulting with a GP to explore the best options.

Yes, we provide two options for receiving your prescriptions:

Direct medication dispensing: You may choose to have any prescribed medication delivered directly to your home via our partner pharmacy’s express shipping service.

Electronic Script Delivery: Choose to have your prescriptions electronically delivered to your phone via SMS, allowing you to have your medication filled at a pharmacy of your choice.

Yes, we offer shipping to any location within Australia, ensuring our patients have access to their medications no matter where they are.

For patients who opt-in for our medication postal service, there is a flat pharmacy dispensing and shipping fee of $10. This covers the cost of express shipping via our partner pharmacy to ensure your medication reaches you swiftly and safely.

Absolutely. Once your medication has been dispensed and shipped, you’ll receive tracking information via SMS or email from our courier service or Australia Post, allowing you to monitor the delivery of your medication.

We use express shipping for all medications, generally taking 3-5 business days for your prescription to be filled and delivered. Please note, the delivery timeframe can vary based on the dispensing speed of our partner pharmacy and your location within Australia.