Privacy Policy

Welcome to Acne Clinics Australia (ACA). We highly value your privacy and are dedicated to protecting the information you share with us. ACA is committed to providing high-quality services and this policy outlines our ongoing obligations to you regarding how we manage your Personal Information in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs dictate how we collect, use, disclose, store, secure, and dispose of your Personal Information.

Privacy Notice

The information you provide to ACA may include personal information under the Privacy Act 1988 (Cth). We collect, hold, use, and disclose personal information in the manner outlined in this Privacy Policy. We use your personal information to deliver medical care and services you request and to keep you informed about services that may be of interest to you. We may disclose your personal information to third parties to enable us to provide you with our services and as required by law. Without the requested personal information, we may be unable to provide you with our services. Our Privacy Policy contains details on how you may access or correct your personal information and how to complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint. Your personal information may be accessed from, transferred to, and/or stored outside Australia by our service providers under standards that may differ from those in Australia. However, we will always safeguard your personal information as detailed in our policy.

Collection of Personal Information

We collect your personal information directly from you wherever practical. The collection can occur through various means, including our website interactions, telephone conversations, and electronic communications. Our partner dermatologists may also collect personal information, including health information.

Use of Personal Information

Personal Information is collected to provide our services to you, including medical consultations, treatment plans, and prescription services, as well as for marketing purposes. We may use your Personal Information for secondary purposes closely related to the primary purpose, with your consent or where required by law.

Sensitive Information

Sensitive information is used only for the primary purpose for which it was obtained, a directly related secondary purpose, with your consent, or as required by law.

Disclosure of Personal Information

Personal Information may be disclosed where you consent to the use or disclosure and where required or authorised by law.

Security of Personal Information

Your Personal Information is stored securely and protected from misuse, loss, unauthorized access, modification, or disclosure. We take steps to destroy or de-identify personal information when it is no longer needed.

Access to Personal Information

You have the right to access the Personal Information we hold about you and to update and correct it.

Maintaining Personal Information

We strive to ensure your Personal Information is accurate, complete, and up-to-date. Please inform us of any changes to your information.

Contacting Us

If you have any questions about our Privacy Policy or the handling of your Personal Information, please contact us. Our contact details are provided on our website.

Policy Updates

This policy may change over time. The latest version is always available on our website.